How can we help?

Open Billing from your dashboard and choose Cancel plan. You keep your plan until the end of the month you've paid for, then new AI work pauses. Every exam already in your library stays available, and you won't be charged again.

Your 30-day Standard trial starts when you first ask ExamPull to read your materials or build an exam, not when you create your account. It needs no card, includes every feature, and never turns into a paid subscription automatically. When it ends, choose Standard or Plus to start new AI work; your existing exams remain available.

Every exam you make lives in your library, under Exams, organized by class. They stay there as long as your account is active. Use search and the filters to find a specific one. If you're missing an exam you made as a guest preview, sign in with the account you used to claim it within 30 days.

An exam can fail to make for a few reasons: the upload was unreadable (a damaged PDF or a blurry photo), there wasn't enough material to write the number of questions you asked for, or our content check flagged something that looked off. Your materials stay saved. Try a clearer source or a narrower focus, and if you're still stuck, send the exam ID below and we'll take a look.

You can request a full or partial refund for any payment from Billing. Tell us the amount, payment date if you know it, and what happened. A person reviews every request. Refunding a payment does not erase your usage history or cancel your subscription automatically; you can manage cancellation separately.

Yes. Write to us with your account email and the change you need. New phone numbers go through verification on the new number; if you've lost access to your old number, we'll verify your identity another way.

ExamPull does not use your uploads to train its own systems. Outside services process them only to make the exam you request, and each company has its own policy. Attempt grading is not currently available. See the Privacy Policy for the full disclosure.